…..But Susan Manolis countered, “Even if two sprinklers were broken, there would be a geyser of water to disburse a million gallons.” She also noted there was “no standing water in our park in July.”
Bracken said, ”Leaks in landscaping irrigation can be common and are not always seen on the ground surface.”
“While we understand a high bill can be disconcerting, and are always willing to work with the customer on payment options, it is important that customers understand that part of stewarding this precious resource is making sure that customers pay for all water that goes through the meter.
“This ensures customers have a financial incentive to fix leaks and conserve water in the desert. Phoenix Water Services must bill all customers objectively, fairly, and consistently for the water that runs through the meter, or else other customers end up picking up the cost.”
As for Susan Manolis’ complaint about the supervisor’s treatment, Bracken said, “It is always our intent to offer empathy and to focus on problem-solving when working with customers on high bills.”…..
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